Cherwell Software Announces Integration Partnership with KnowledgeBroker, Inc.
KnowledgeBroker (KBI) licenses
an industrial strength Desktop Computer Support KnowledgeBase. It provides immediate answers to
thousands of common questions about Desktop and Internet applications.
KBI's prepackaged Desktop Computer Support KnowledgeBase provides:
Fast, first tier support.
Secure. Behind the user's firewall.
Better support center results.
Increased First Call Resolution rate.
Reduced call times with short, concise solutions.
Consistent answers shift-to-shift.
Resource and training tool.
Lower call volume with End User Self Service.
Major cost savings - Buy vs. Build.
In addition to prepackaged support, KnowledgeBroker writes support
content for individual companies on an outsourced basis. Working closely
develop solutions for site specific applications and processes. We then export
the content for easy
import and publishing in your Help Desk System.