KnowledgeBroker Announces BMC Service Desk Express
Integration and Resale Agreement
KnowledgeBroker (KBI) licenses
prepackaged Computer Support KnowledgeBases. A powerful resource for Help Desk
Analysts and End User self-help, KnowledgeBases improve call center metrics by
cutting inbound call times and streamlining support with immediate answers to
user question. KBI content is a key Help Desk component for efficiently and
effectively resolving problems with computer software.
Key Benefits:
Immediate ROI. Saves time, cuts costs and increases the efficiency of technical
support.
Fast, first tier help.
Secure. Behind your firewall.
No clicks on links or outside URLs. KBI Total solution in your system.
Better support center results
Reduces call times with short, concise soltions.
Reduces call volume with End User self-help
Consistent anwswers shift-to-shift.
Resource and training tool
Major cost savings - Buy vs. Build
Join KBI at HDI 2008
Annual Conference & Expo
Venetian - Las Vegas
Booth: 216
Gaylord Hotel, Dallas Texas
March 9th-11th, 2008
See our Computer Support Content in action.
If you need a FREE pass to the Expo Hall
send an email to: info@kbi.com
In addition to prepackaged support, KnowledgeBroker writes support
content for individual companies on an outsourced basis. Working closely
together we
develop solutions for site specific applications and processes. We then export
the content for easy
import and publishing in your Help Desk System.
KnowledgeBroker (KBI) licenses
prepackaged Computer Support KnowledgeBases. A powerful resource for Help Desk
Analysts and End User self-help, KnowledgeBases improve call center metrics by
cutting inbound call times and streamlining support with immediate answers to
user question. KBI content is a key Help Desk component for efficiently and
effectively resolving problems with computer software.
