Cherwell Software Announces Integration Partnership with KnowledgeBroker, Inc.
KnowledgeBroker (KBI) licenses
prepackaged Computer Support KnowledgeBases. A powerful resource for Help Desk
Analysts and End User self-help, KnowledgeBases improve call center metrics by
cutting inbound call times and streamlining support with immediate answers to
user question. KBI content is a key Help Desk component for efficiently and
effectively resolving problems with computer software.
Key Benefits:
Immediate ROI. Saves time, cuts costs and increases the efficiency of technical
support.
Fast, first tier help.
Secure. Behind your firewall.
No clicks on links or outside URLs. KBI Total solution in your system.
Better support center results
Reduces call times with short, concise solutions.
Reduces call volume with End User self-help
Consistent answers shift-to-shift.
Resource and training tool
Major cost savings - Buy vs. Build
In addition to prepackaged support, KnowledgeBroker writes support
content for individual companies on an outsourced basis. Working closely
together we
develop solutions for site specific applications and processes. We then export
the content for easy
import and publishing in your Help Desk System.
KnowledgeBroker (KBI) licenses
prepackaged Computer Support KnowledgeBases. A powerful resource for Help Desk
Analysts and End User self-help, KnowledgeBases improve call center metrics by
cutting inbound call times and streamlining support with immediate answers to
user question. KBI content is a key Help Desk component for efficiently and
effectively resolving problems with computer software.
