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KPS to provide customers with access to KBI's prepackaged KnowledgeBase to help cut support costs and improve call centre metrics.

Friday 24 April 2009, London: -- Knowledge Powered Solutions (KPS) and KnowledgeBroker, Inc. (KBI) have signed a global partnership agreement whereby KBI's prepackaged computer support KnowledgeBase for Help Desk Analysts and End User Self-Service will be fully integrated with KPS' knowledge management software, Universal Knowledge.

KPS will be demonstrating KnowledgeBroker's KnowledgeBase on stand 714 at the Service Desk & IT Support Show, Earls Court, 28-29 April.

A powerful resource for Help Desk Analysts and End User self-help, KnowledgeBases improve key call centre metrics by cutting inbound call times and streamlining support with immediate answers to user questions. Supporting more than 190 Desktop and Internet applications, KBI's computer support content is a key Help Desk component for efficiently and effectively resolving problems with off-the-shelf software. KBI's KnowledgeBases also supports ITIL and KCS initiatives.

"We are delighted to partner with KnowledgeBroker", commented Roger Haddon, Managing Director at KPS. "By adding their KnowledgeBase of pre-packaged content to Universal Knowledge we are able to process this knowledge and then provide on-demand solutions to problems occurring with more than 190 off-the-shelf software titles. This will greatly assist our customers in reducing costs and increasing call centre performance."

By implementing KPS' Universal knowledge management software, an organisation's structured and unstructured data quickly becomes available to all users, turning the enterprise from 'knowledge-hidden' to 'knowledge-centric' from day one. KnowledgeBroker's prepackaged library of information can quickly and easily be added to the knowledge database, making the knowledge base even more valuable from day one.

"We are very impressed with the power and search capability of KPS' Universal Knowledge Management Software," said Brad Stanley, Managing Director at KnowledgeBroker. "KBI's KnowledgeBases will give our joint customers an excellent base of support that they can put to use while building specialised content in KPS."

About Knowledge Powered Solutions
Knowledge Powered Solutions (KPS) is an Independent Software Vendor that specialises in providing information management solutions.

KPS solutions can be deployed to customer service staff, intranet users, external customers and partners. These groups are able to access vital knowledge quickly and easily through a simple to use natural language interface. The KPS solution helps to identify and fill knowledge gaps and make the solution available for future use. In the service desk, the volume of available information continues to grow rapidly alongside the customer's desire for service excellence. It is therefore important that Customer Service operatives are able to locate and apply pertinent information quickly to solve problems. The KPS solution has been designed to put the power of the accumulated expertise and know-how of the organisation at the fingertips of these key staff whilst minimising administrative overhead.
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About KnowledgeBroker
KnowledgeBroker is a leading provider of prepackaged computer support solutions. Established in 1992, KBI licenses a comprehensive KnowledgeBase with solutions for more than 190 desktop and Internet applications. KnowledgeBroker's content integrates directly into partner systems and resides safely behind the user's firewall, never compromising security. KBI updates the KnowledgeBase quarterly. As part of their quarterly updates they include solutions for all unresolved issues submitted by their customers at no additional charge. KnowledgeBroker also works with individual companies to develop solutions for site specific applications and processes. For more information go to or send an email to



Debbie Goulden
Knowledge Powered Solutions
T: +44 7764 229012

Gail Wetmore
KnowledgeBroker, Inc.
T: +1 626 441 0702
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