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Our Business

Established in 1992, KnowledgeBroker, Inc. is the leader in Desktop Computer Support KnowledgeBases. Loaded with thousands of answers to questions about Desktop and Internet applications, the KBI industrial-strength KnowledgeBase is used by IT Help Desks, End Users for self-service, Call Centers, ISVs, Managed Service Providers, SaaS and Cloud applications and any product or service that provides support for Desktop applications.

The KBI Desktop Computer Support KnowledgeBase has over 60,000 thousand step-by-step solutions to questions for over 190 Desktop and Internet applications and smart phones. Import our content into your self-service portal and provide instant answers to your customers and users.

Leverage your Service Desk System

KBI KnowledgeBases integrate with products from from HP, CA, Altiris, Symantec, BMC, Microsoft, Sales Force, SharePoint, MS CRM and more. Get people answers and lower the cost of operations for your company and your support groups.

Market Focus

Major corporations with customer service divisions, software/hardware OEMs, small and mid-size business, End Users, Managed Service Providers, ISVs and value-added resellers across all business segments.

Our Partners

KBI KnowledgeBases integrate with leading Help Desk products including: Altiris Helpdesk Solution (Symantec), Symantec Service Desk 7, BMC Service Desk Express (Magic), BMC Knowledge Management Express (KME), BMC Knowledge Management Remedy (RKM), BMC Service Desk (Remedy), Computer Associates Service Desk Manager r12 and r11, HP Service Manager, Microsoft System Center System Manager and more.

Sales Partners include Advanced Marketplace , CA South Africa, Carahsoft, Cortechs, ITS Delivers, Linium, Nashco, RightStar Systems, and XCEND.

Content Development

In addition to prepackaged support, KnowledgeBroker writes support solutions for individual companies on an outsourced basis. Working closely together we develop content for site specific applications and processes. We then format these solutions for easy import into your internal system.

Our Customers:

KnowledgeBases are licensed by small, mid-sized and enterprise customers in the following business sectors:

  • Aviation
  • Gas & Oil
  • Media
  • Banking
  • Government (All levels)
  • Publishing
  • Broadband & Wireless
  • Ground Transportation
  • Research & Engineering
  • Internet Services
  • HealthCare
  • Retail Shopping Centers
  • Education
  • Insurance
  • Sports Arenas
  • Financial
  • Investment Management
  • Telecommunications
  • Food Redistribution
  • IT Services
  • U.S. Military
  • Game Software Publishing
  • Manufacturing
  • KBI Press Releases
      Kbi Press

    Cherwell Software Announces Integration Partnership with KnowledgeBroker, Inc.

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