My-eService and KnowledgeBroker partnet to bring support content to BMC customers.

OREM, UT: -- My-eService, a leading provider of knowledge management and self-service software, today announced the availability of KnowledgeBroker content with Virtual Chat for Remedy for BMC Customers. As a BMC Software partner, my-eService provides its integrated and complementary products to BMC Remedy customers.

KPS to provide customers with access to KBI's prepackaged KnowledgeBase to help cut support costs and improve call centre metrics.

London: -- Knowledge Powered Solutions (KPS) and KnowledgeBroker, Inc. (KBI) have signed a global partnership agreement whereby KBI's prepackaged computer support KnowledgeBase for Help Desk Analysts and End User Self-Service will be fully integrated with KPS' knowledge management software, Universal Knowledge.

KPS will be demonstrating KnowledgeBroker's KnowledgeBase on stand 714 at the Service Desk & IT Support Show, Earls Court, 28-29 April.

Cherwell Software Announces Integration Partnership with KnowledgeBroker, Inc.

Las Vegas, NV: --  Cherwell Software, Inc. (http://www.cherwellsoftware.com) a leading developer of software products for the IT Service Management industry announced the signing of a third-party sales agreement with KnowledgeBroker, Inc. (http://www.kbi.com). KnowledgeBroker's (KBI) prepackaged computer support KnowledgeBase for Help Desk analysts and End User self-service is now fully integrated with Cherwell Service Management and offered as part of Cherwell's new "software as a service" (SaaS) model, Cherwell On-Demand. Cherwell plans to demonstrate KBI's support content in booth 234 at the HDI 2009 Conference and Expo in Las Vegas that opens April 6, 2009.

KnowledgeBroker's TotalBase for Cherwell improves call center metrics by increasing first call resolution rates, cutting inbound call times and streamlining support with immediate answers to user questions. It also reduces the number of inbound calls when accessed by end users. KBI's TotalBase provides first-tier support for more than 190 desktop applications.

ITS to offer KnowledgeBroker's Computer Support KnowledgeBases to Symantec/Altiris Help Desk Solution and Service Desk Customers.

Las Vegas, NV April 6, 2009: -- ITS Partners, LLC, (www.itsdelivers.com) a professional services organization for the service-oriented management software manufactured by Symantec/Altiris announces a partnership with KnowledgeBroker (www.kbi.com) computer support content KnowledgeBase provider. The newly formed alliance makes it easy for Altiris Helpdesk Solution users to provide their help desk an immediate and powerful resource for computer support.

With thousands of answers to questions about desktop and Internet applications, KnowledgeBroker's prepackaged computer support KnowledgeBases cut costs, improve vital first call resolution rates and streamline support. As part of the transition from Helpdesk Solution to Service Desk 7.0, customers can license support content for Help Desk Solution or extend their current AUP through ITS Partners. When they are ready to upgrade to Service Desk 7.0, ITS Partners will help them migrate their KnowledgeBase licenses to the new system.

Linium announces KnowledgeBroker Partnership Plans to demonstrate HP product integration at the HDI 2009 Conference and Expo

Las Vegas, NV April 6, 2009: -- Linium, (www.linium.com) an HP Software Gold Partner focused on ServiceManager, AssetManager, PPM and UCMDB announced that they have signed a partner agreement with KnowledgeBroker, Inc. (www.kbi.com), a leading provider of prepackaged Computer Support KnowledgeBases. Linium plans to demonstrate KnowledgeBroker's (KBI) support content in Service Manager at booth 937 at the HDI 2009 Conference and Expo that opens in Las Vegas on April 6, 2009.

A powerful resource for Help Desk Analysts and End User self-help, KnowledgeBases improve key call center metrics by cutting inbound call times and streamlining support with immediate answers to user questions. Supporting more than 190 Desktop and Internet applications, KBI content is a key Help Desk component for efficiently and effectively resolving problems with software. KnowledgeBroker's support content also supports ITIL and KCS initiatives.

Parature and KnowledgeBroker Announce Integration Partnership

The Global Leader in On-Demand Customer Service Software Partners with Worldwide Prepackaged Computer Support Content Provider

VIENNA, VA - March 10, 2008 - Parature, the global leader in on-demand customer service software, and KnowledgeBroker, Inc. (KBI), worldwide prepackaged computer support content provider, announced at the HDI Annual Conference and Expo 2008 that they have completed an integration partnership agreement. KBI's KnowledgeBases are now fully integrated with Parature Customer ServiceT help desk software, providing customers the ability to immediately populate their knowledgebase with out-of-the-box answers to computer support questions.

"As the global leader in on-demand customer service software, we are delighted to announce this partnership with KBI," stated Duke Chung, Parature CEO and President. "Parature is the fastest growing customer support and help desk software company in the United States and integration partnerships are a natural progression of our growth plans. This relationship will help us to expand our integration and service capabilities to continue setting the standard for support teams worldwide, providing the smartest, most efficient way for organizations to support their customers."

KnowledgeBroker Announces BMC Service Desk Express Integration and Resale Agreement

Nashville, TN - March 21, 2006 KnowledgeBroker, Inc. (KBI), computer support solution provider for Help Desk Analysts and End User self-help, announces the signing of a third-party product resale agreement with BMC Software. KBI's TotalBase is fully integrated with the BMC® Service Desk Express (formerly BMC Magic Service Desk) product, providing out-of-the-box answers to more than 50,000 Computer Support questions. This integration reduces the time for problem resolution and increases help desk efficiencies.

KnowledgeBroker’s TotalBase for BMC Service Desk Express streamlines the support process and helps cut call times by providing analysts immediate answers to thousands of computer support questions. It also helps reduce the number of inbound calls when accessed by end users. KBI's TotalBase supports all versions of BMC Service Desk Express, providing first-tier support for more than 150+ desktop applications.

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KnowledgeBroker and TechExcel Announce Integration Partnership

Nashville, TN - March 19, 2006 - KnowledgeBroker, Inc. (KBI), a premier computer support content provider, and TechExcel, a leading provider of integrated CRM, IT service management, defect tracking and test management applications, announced today an integration partnership that aims to improve first-level support resolution. KBI's out-of-box answers to computer support questions integrate with TechExcel support software so technicians and customers can find answers quickly increasing overall help desk efficiency.

KnowledgeBroker KnowledgeBases provide help desk analysts and end-users immediate answers to computer support questions. KBI's prepackaged knowledge topics import directly into TechExcel software, providing TechExcel users access with first-tier support for more than 150 desktop applications. KBI’s proprietary content resides behind the TechExcel firewall and never compromises customer security.

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