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Provide help desk technicians with immediate solutions to questions about
software, hardware, operating systems and the Internet. Use the features and
capabilities of your call tracking system and Knowledge Management system to
search the KnowledgeBase and deliver immediate answers to your support
technicians. Each high performance plug-and-play solution has been tested on
real time callers. Formatted for leading call tracking systems, KnowledgeBases
deliver a broad base of immediate support to your help desk.
Behind your firewall?
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Yes
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Duplicates existing GUI?
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No
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Duplicates existing search?
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No
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Require re-training for same functions?
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No
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Opportunities to extend ROI?
- Cost effective outsourced content building
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Yes
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Additional Opportunities
- Provides a template for building additional content
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Yes
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Best value?
- We will beat any other legitimate offer
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Yes
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| Reduces call volume?
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Yes
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| Reduces call time |
Yes
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| Reduce Call Volume |
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Current Call Volume
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 |
Est. Call Volume with Self-Service KB
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| Reduce Call Time |
Current Average Call time
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Est. Call Time with KB in System
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Current title list: click here to
download
Payback
Our experience shows a potential licensing payback period of less than one year
based on full rollout to end users and help desk personnel after
installation. Additional ROI, customer satisfaction and profit center
opportunities continue to be available later with the approach selected.
End user timesaving and reduced call escalation (first time resolution) has not
been used in this estimate but will enhance expected results.
Bonus Round: "Smarter" Content
Send us a list of questions that are not resolved by this KnowledgeBase*. We
will incorporate your queries into our content build and include the solutions
in our quarterly updates. The result is a larger, smarter KnowledgeBase
continually fine-tuned to the needs of its users. There is no additional charge
for this service.
*For the titles supported by your license.
Solutions that Work, from KnowledgeBroker.
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