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Parature and KnowledgeBroker Announce Integration Partnership at the HDI
2008 Annual Conference and Expo
March 10, 2008
VIENNA, VA - March 10, 2008 -- Parature, the global
leader in on-demand customer service software, and KnowledgeBroker, Inc. (KBI),
worldwide prepackaged computer support content provider, announced at the HDI
Annual Conference and Expo 2008 that they have completed an integration
partnership agreement. KBI's KnowledgeBases are now fully integrated with
Parature Customer ServiceT help desk software, providing customers the ability
to immediately populate their knowledgebase with out-of-the-box answers to
computer support questions.
"As the global leader in on-demand customer service software, we are delighted
to announce this partnership with KBI," stated Duke Chung, Parature CEO and
President. "Parature is the fastest growing customer support and help desk
software company in the United States and integration partnerships are a
natural progression of our growth plans. This relationship will help us to
expand our integration and service capabilities to continue setting the
standard for support teams worldwide, providing the smartest, most efficient
way for organizations to support their customers."
Parature enables any organization to fundamentally change the way they support
their customers through its Software-as-a-Service (SaaS) delivery and
integrated, intuitive design that empowers organizations to better and more
efficiently serve, support, engage with and retain customers in today's Web
world. The seamlessly integrated suite of Parature modules allows organizations
to effectively manage all of their support needs. This dynamic, on-demand
software enables organizations to get up and running quickly, easily and
efficiently.
"KnowledgeBroker's Technical Support KnowledgeBases provide a cost effective,
secure and practical answer to ongoing computer support issues," said Brad
Stanley, Managing Director of KnowledgeBroker. "Designed to integrate
seamlessly with Parature's help desk software, KBI KnowledgeBases affords
customers the benefit of promptly enabling their knowledgebase to provide a
complete customer support experience."
KBI's KnowledgeBases for Parature's help desk software streamlines the support
process by providing customers immediate answers to thousands of computer
support questions. Inbound call and email volume is also reduced as end users
find answers themselves via self-service options. KBI's KnowledgeBases provide
immediate first-tier support for more than 190+ desktop applications.
About KnowledgeBroker (KBI)
KnowledgeBroker (http://www.kbi.com) is a
leading provider of prepackaged computer solutions. Established in 1992, KBI
licenses a comprehensive KnowledgeBase with solutions for more than 190 desktop
and internet applications, operating systems, graphics programs, and digital
devices. KnowledgeBroker's content integrates directly into partner systems and
resides safely behind the user's firewall, never compromising security. KBI
updates the KnowledgeBase quarterly. For more information contact
KnowledgeBroker at +1 626.441.0702 or send an E-mail to
sales@kbi.com.
About Parature, Inc.
Parature, the leader in on-demand customer service software, makes it
possible for any business to leverage the Internet to provide outstanding
customer service. The company's software-as-a-service (SaaS) delivery and
integrated, intuitive design enables organizations to better and more
efficiently serve, support, engage with and retain customers in today's Web
world. Founded in 2000, Parature received the 2007 Product of the Year Award
from Customer Interaction Solutions magazine and has been named to the Inc.
5000 list of Fastest Growing Private Companies in America. For the past three
consecutive years Parature has been on the Washington Business Journal's list
of Best Places to Work. Headquartered in Vienna, Virginia, Parature is at work
in organizations of all types and sizes, and helps support more than 8 million
end users worldwide. For more information, visit www.parature.com.
For any further information please contact us.
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